Hotel Operations Manager @ a Hospitality Service Company - Teclab Management Services Limited

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Teclab Management Services Limited - Our Client, a Hospitality Service Provider, with a 90 bedroom large International hotel of 4 standards in Lagos, requires the services of a qualified candidate to fill the position below:

 Job Title: Hotel Operations Manager

Location: Lagos

 Job Summary
  • To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
  • Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manager / Cluster General Manager and to help formulate solutions.
  • The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

 Duties & Responsibilities 
  • Fully responsible for all aspects of all departments.

  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing the performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the coordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all department. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development


 Qualifications
  • A Bachelor's Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.

 Experience:
  • Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.

 Remuneration
  • Salary is attractive and commensurate with experience.
Application Closing Date
24th August, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: hr@teclab-ng.com
Note: Only qualified candidates will be contacted.
                                                   

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